Refund policy

Return & Refund Policy Last Updated: 1 October 2026 Thank you for shopping with us. We want every customer to receive their order safely and in the condition described on our website. 1. Returns We accept returns only in cases where the product is: - Received damaged or physically defective. - Incorrectly sent by us. - Significantly different from the product shown or described on our website. To request a return, you must contact us within 48 hours of delivery. 2. Unboxing Video Required For damaged, incorrect, missing, or defective orders, a continuous unboxing video from the unopened package to the complete contents of the package is required. The video should clearly show: - The package before opening. - The shipping label/order details. - The complete opening process. - The product and any damage or missing items. Claims without sufficient evidence may be rejected. 3. Non-Returnable Items Returns are generally not accepted for: - Products that have been opened, used, damaged, altered, or tampered with after delivery. - Products damaged by the customer. - Change of mind or personal preference. - Products where the customer ordered the wrong item. - Minor differences in color, printing, packaging, or appearance that do not affect the product. - Items specifically marked as Non-Returnable on the product page. 4. Refunds Once we receive and inspect the returned product, we will determine whether the order qualifies for a refund. If approved, the refund will be processed to the original payment method whenever possible. Refund processing time may vary depending on the payment provider or bank. 5. Incorrect or Missing Items If you receive an incorrect or incomplete order, contact us within 48 hours of delivery with your order number and the required unboxing evidence. After verification, we may provide a replacement or refund, depending on the circumstances and availability of the product. 6. Damaged Products If your product arrives damaged, please contact us within 48 hours of delivery. Do not throw away the packaging until your claim has been reviewed, as photographs or videos of the packaging may be required for verification. 7. Fraudulent or False Claims We take fraudulent refund and return claims seriously. Submitting fake photographs, edited/fabricated unboxing videos, false information, or attempting to return a different product may result in the claim being rejected. In cases involving suspected fraud, we reserve the right to take appropriate action, including reporting the matter to the relevant authorities where applicable. 8. Return Shipping If the return is approved because we sent an incorrect or defective product, we will provide instructions regarding the return shipping process. If a return is requested for reasons that are not covered by this policy, return shipping costs may be the customer's responsibility. 9. Order Cancellation Cancellation requests should be made as soon as possible after placing an order. Once an order has been shipped or fulfilled, cancellation may no longer be possible and the customer may need to follow the applicable return procedure. 10. How to Request a Return or Refund Please contact our customer support with: - Order number - Customer name - Reason for the request - Clear photographs/videos of the product - Unboxing video, where applicable Our team will review the request and provide further instructions. 11. Policy Changes We reserve the right to update or modify this Return & Refund Policy at any time. Changes will be published on this page. By placing an order on our website, you acknowledge that you have read and agreed to this Return & Refund Policy. For return/refund assistance, please contact our customer support through the contact details provided on our website.